Condusef continues to protect and defend financial users.

MEXICO CITY, Jan 26, 2005 (El Universal/Corporate Mexico by Internet Securities, Inc. via COMTEX) -- The National Commission for the Protection and Defense of Financial Service Users (Condusef) reported that in 2004 it processed 24,655 complaints involving private pension funds (Afores), insurance companies and banks.The increase in the number of disputes is the result of greater activity in the national financial system, especially as regards credit granted to the private sector, explained Condusef. It added that for every complaint that the commission receives, banks and insurance companies receive 10 and seven, respectively, that they must deal with.Since the Interactive Voice System was created six months ago, more than 1 million phone calls have been received, 70% of which had to do with individual retirement fund accounts, while 22% of inquiries were related to banking and insurance matters or the Credit Bureau.In all, Condusef attended a total of 325,300 clients in the financial sector last year.

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